Job Description

Job Description

Job Description

Job Title: Coffee Shop Manager

Department: Operations -Social Enterprise

Classification: Full-Time/Exempt

Reports To: Director of Social Enterprises

Direct Reports: Roastery Employees

Effective Date: March 30, 2026

Position Summary

The Roastery Manager contributes to The Roastery’s success by assisting the Director of Operations in executing the day-to-day store operations. This position will be responsible to maintain the Mission and Core Values of Oliver Gospel through the experience at The Roastery Social Enterprise.

Position Qualifications

For Employment with Oliver Gospel

A born-again believer in Jesus Christ

Affirms without reservation Oliver Gospel’s Statement of Faith

Fully supports Oliver Gospel’s Mission and Vision Statements

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Recovery Residents, the use of tobacco

and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event

Valid South Carolina driver’s license

For the Coffee Shop Manager

High School Diploma

Experience as a barista

Store management

Excellent customer service skills

Ability to supervise and lead a team

Ability to interact well with individuals facing homelessness, addiction, or hardship

Ability to engage the giving community to establish and sustain meaningful partnerships

Ability to work independently while staying aligned with the priorities of the Director of Social Enterprises

ServSafe Food Manager Certification

Working knowledge of PC-based software and office and point of sales equipment (Sqaure, Wix, Shippo)

Position Responsibilities

Manage and oversee the day-to-day operations

Deliver exceptional service, maximize customer satisfaction, and lead in customer retention

Respond efficiently and accurately to customer complaints

Organize and supervise shifts

In collaboration with the Training & Development Specialist, train new and current employees on proper customer service practices

Nurture a positive working environment

Demonstrate ownership and lead employees by example in operating out of Oliver Gospel’s Core Values & Mission

Regularly review product quality

Appraise staff performance and provide feedback to improve productivity

Estimate consumption, forecast needs and maintain inventory

Manage costs and minimize waste

Ensure compliance with DHEC sanitation and food safety regulations

Manage The Roastery’s public image and suggest ways to improve it

Create the yearly drink calendar connecting with the communications Team on implementation

Compile, evaluate, and submit required reports on donations, inventory, sales, and staffing

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Implement innovative strategies to improve productivity and sales

Maintains professional and technical knowledge by tracking emerging trends in the coffee industry.

Perform other duties as assigned

Core Competencies

Highly driven to succeed

Excellent customer service skills

Excellent attention to detail

Strong relational, organizational, and communication skills

Ability to establish and maintain appropriate working boundaries and relationships

Ability to maintain a professional demeanor and positive attitude

Ability to be respectful of store staff, volunteers, donors, and customers

Ability to operate a computer, point of sale devices, and other store equipment

Ability to use sound judgment in decision making

Ability to perform all duties with integrity, credibility, and excellence

Ability to honor confidence and keep confidential information

Modelling a servant attitude

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues and emotional individuals

Ability to participate in travel experiences

Ability to stand and move around the store for long periods of time

Ability to move about inside the facility to engage others

Ability to frequently squat, bend, reach upward and outward to handle merchandise

Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds

Ability to engage in limited exposure to health-related issues including colds, viruses, etc.

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