Job Description

Job Description

Job Description

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:
• Create Entitlements charts for ICL residents.
• Organize files in chronological / alphabetical order.
• Maintain existing filing system
• MTA Half-Fare Metro Cards Procedure:
• Collect data and complete the MTA half-fare applications
• Manage monthly appointments with ICL residents to complete application and make a picture ID
• Process MTA application by arranging for the notary seal
• Prepare the package of completed applications for submission to MTA
• Hand deliver completed packages to MTA.
• Copy and distribute received MTA half-fare metro cards
• Sort AMALGAMATED BANK’S consumers’ individual statements and distribute them to
• Entitlements Specialists/Coordinators
• Support Entitlements Technical Assistance with Archiving procedure

• Sort and forward incoming mail. Process mail for discharged consumers

• Prepare and send outgoing mail

• Coping, scanning, faxing documents as needed

• Additional related duties as may be assigned

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Ability to use common office equipment, such as photocopier and fax machine.
• Knowledge of computer programs and e-mail system
• Time management and organizational skills
• Highly organized and detail-oriented
• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

High School diploma/G.E.D. plus 2 years of relevant experience.

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