Job Description

We're Always Hiring Experienced Travel Agents!

As An Associate Travel Agent You Will:

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA's established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA? Your Career, Your Adventure!

• Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Travel Agent role. Beyond that, we also offer a Senior Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week).

Store Locations:

• 929 Myers Street, Richmond, VA 23230
• 7009 West Broad Street, Richmond, VA 23294
• 11261 Mall Place, North Chesterfield, VA 23235
• 13732 Hull Street, Midlothian, VA 23112
• 707 Southpark Boulevard, Suite 7, Colonial Heights, VA 23834

Minimum Qualifications:

• High School diploma or equivalent required; Associate's degree or graduate of an accredited travel school is preferred.
• Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Minimum of 3 years of Retail experience required.
• Certified Travel Associate (CTA) designation required within 2 years of job acceptance.
• Existing book of business strongly preferred

Knowledge Skills and Abilities:

• Ability to respond to customer inquiries and interact with individuals.
• Effective communication skills, both written and oral.
• Strong organizational skills.
• Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
• Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
• Working knowledge of geography and the ability to use manual (paper) or PC based maps.

What We Offer:

• Base Salary: The starting base compensation for this position is $16.37 to $25.49/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Sales

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