Required Qualifications
4 5 years of IT Service Management experience with focus on Incident, Problem, and Change Management
Strong knowledge of ITIL framework (v3 or v4)
Hands-on experience with ServiceNow (Incident, Problem, Change, Reporting modules)
Proven experience managing major incidents in high-pressure environments
Strong understanding of how change controls reduce incident recurrence and improve stability
Experience in data analysis, reporting, and dashboard development
Excellent verbal and written communication skills with ability to provide executive-level updates
Ability and willingness to provide support during weekends and off-hours as needed
Preferred Qualifications
Experience in financial services or highly regulated environments
ITIL certification (Foundation or higher)
Experience supporting 24x7 enterprise operations
Exposure to risk management and control frameworks
...it? Step into a Taxi Driver role with zTrip, a leading name in transportation, and start earning on your terms. Whether youre building a full-time career or picking up extra income on the side, zTrip gives you the flexibility and support to succeed. Why Become a...
...intellectual, social, and emotional growth. Communicate with parents and guardians regarding student progress and behavior. Design and administer formal and informal assessments to evaluate student learning. Track student performance and adjust instruction accordingly...
...A global wiki encyclopedia is seeking a Volunteer Online Researcher to support content development remotely. You'll conduct essential research, enhance article credibility, and identify new opportunities to engage readers. This role allows flexibility in hours and can...
...when others are absent. This individual is responsible for covering breaks, assisting classroom teachers at both Infant Toddler and Preschool sections, and keeping a clean classroom environment. This individual is expected to provide guidance, training, and assistance in...
...UX Researcher Contractor (Rapid Research / Sprint Support) On-Site Role Compensation: $60 per hour ABOUT THE ROLE Our client is seeking a decisive, action-oriented UX Researcher Contractor to support product teams operating in fast-paced sprint and incubation...