Job Description

Job Description

Job Description

About us
We are a managed services provider.  We provide various IT/Communication services to a wide variety of industries.  Our company is responsible for ensuring our customers computer systems, networks, phone systems, camera systems and other technology equipment is operating at peak performance.  We are growing and looking for a dynamic individual to join our team.

• Competitive salary based on experience
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing person to join our team.  As a technical administrative assistant, you’ll play an essential role in supporting our team and ensuring smooth operations. If you are a detail-oriented, proactive person who enjoys helping customers and collaborating with team members, we’d love to have you grow with us.  Your responsibilities will include answering phone calls, scheduling appointments/service calls, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.   

Responsibilities 

• Manage daily administrative tasks such as reading and responding to emails, answering phones, scheduling service calls, and updating and organizing inventory.
• Triage customer support calls, resolve if possible, or assign to other team members if necessary.
• Report to Director of Operations for daily updates and issues requiring attention.
• Develop, update, and maintain relevant office procedures
• Assist in project management by tracking deadlines and facilitating communication.
• Handle expense reporting, invoicing, and basic accounting skills.
  • Bookkeeping skills would be nice but not necessary
• Work with clients and vendors, providing excellent customer service.
• Maintain office supplies and manage inventory.
• Build various IT related contracts for customers
• Work with service providers when there are customer issues

Qualifications

• We are an IT/Communications company so a basic understanding of IT and Phone systems would be a benefit.
• Excellent computer skills and knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Highly organized with excellent time management skills and the ability to prioritize projects and multitask
• Experience in troubleshooting basic computer and printer issues
• Excellent organizational and time-management skills.
• Strong communicational and interpersonal abilities
• Ability to work individually and as part of a team.
• High School diploma or equivalent; associate or bachelor’s degree or equivalent experience preferred

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