IT Help Desk Technician Job at Grand River Health Main Campus, Rifle, CO

K1pLZThPS3FCOFJMRUdqRTg0Y28rSXo3QWc9PQ==
  • Grand River Health Main Campus
  • Rifle, CO

Job Description

IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care. What You’ll Do The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

  • Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
  • Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
  • Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
  • Documents help desk problem solving processes and activities in ticket.
  • Performs post-resolution follow-ups.
  • Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
  • Install desktop software applications as needed.
  • Create or maintain desktop Image.
  • Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.
  • Prioritizes and escalates problems to the appropriate technician as necessary.
Who We’re Looking For
  • Associate’s degree in computer science or related field preferred.
  • 0–2 years of professional experience in a similar role preferred.
  • Experience in the healthcare industry is preferred.
  • Familiarity with Windows and MAC operating systems.
  • Some application support experience, including virus protection and remediation of infected workstations, preferred.
  • Hardware troubleshooting experience preferred.
  • On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.
What We Offer Our total rewards package includes
  • Pay Range: $20.43 - $29.76/hour (based on experience)
  • Shift Differentials: $2–$4/hour for nights and weekends
  • PRN Differential: 10% differential in addition to base rate salary
  • Perks: Flexible scheduling, employee assistance program, access to outdoor recreation, and more!
Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Position is open until filled unless posted otherwise. Why Join Grand River Health? As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:

To improve the health and well-being of the communities we serve.

OUR VISION:

To be our communities’ first choice in quality healthcare.

Job Tags

Daily paid, Relief, Remote work, Flexible hours, Shift work, Night shift, Weekend work

Similar Jobs

Menzies Aviation

Ramp Agent-$21hr, F/T & P/T with United Flight Benefits Job at Menzies Aviation

 ...Ramp Agent Pay is $21 per hour and $22.70/per hour for working the weekend, from Friday 5:00 pm through Sunday at midnight (12:00 am...  ...policies and procedures, they help create a smooth and seamless airport experience. What you will be doing: On-load and off-... 

SaidGig

Personal Financial Advisor for AI Model Training Job at SaidGig

 ...As a Personal Financial Advisor specializing in Private Wealth, you will leverage your financial expertise to contribute to the development of next-generation AI systems. Your insights will play a crucial role in shaping how these models learn and perform, ensuring they... 

Regions Bank

Relationship Banker I (Overtown Branch - Miami) Job at Regions Bank

 ...experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to... 

Marshfield Clinic - Archive

Senior Pharmacy Technician Job at Marshfield Clinic - Archive

Marshfield Clinic - Marshfield Childrens is seeking a dedicated Senior Pharmacy Technician to support our pediatric patients and families within our integrated Healthcare & Medical Services department. In this role, you will work under the supervision of licensed pharmacists... 

S & P ENTERPRISES

Auto Parts Delivery Driver Job at S & P ENTERPRISES

 ...Job Description Job Description All drivers start in a part-time position. THIS IS A 1099...  ...seeking a reliable and dedicated Parts Delivery Driver to join our team at SPP Enterprises...  ...the timely and safe delivery of auto parts and products to our customers. The...