Job Description

Loan Consultant/Officer

We're searching for some really great people who enjoy customers as much as we do.

Named as one of Puget Sound Business Journal's Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category.

Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time.

Discover what's possible with Evergreen.

We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us!

We are seeking Loan Officers to acquire and retain new and existing customers, work with realtors and their clients to assist them in obtaining home loans, assist other Loan Officers as needed, support each loan transaction from application to closing, and provide excellent customer service to all partners, realtors, clients and borrowers.

Essential Duties and Responsibilities:

• Customarily and regularly work away from Evergreens' place of business (or the Loan Officer's home office or other regular place of business) selling Evergreen's loan products and meeting with and calling on real estate agents, builders, clients and partners and other referral sources to self-source leads and generate business.
• Perform sales activities including, but not limited to: phone calls, emails and social media posts to maintain existing relationships as well as create new business partners. Provide ongoing marketing and support of existing Partners. Sourcing of prospective new clients. Be available to clients and coworkers throughout the day and on weekends if needed. Interview customers and take loan applications and pre-qualify borrowers over the phone or in person. Discuss loan program products with borrowers and provide loan comparisons or other borrower education information. Support loan transactions from application to closing, providing updates to borrowers and coordinating with support staff. Create new marketing materials and distribute to partners and clients. Participate in builder and realtor functions, open houses, status meetings, special events, etc., to develop and maintain relationships, generate new leads, and acquire new business. Read industry publications/blogs/newsletters/web stories about current industry news.
• Support other Loan Consultants/ Officers as needed.
• Other duties as assigned.

Performance Expectations:

• Perform all actions in accordance with the Mission, Vision, and convictions of EHL.
• Expected to meet production standards outlined in the Loan Origination Production Standards.
• Provide a "WOW" experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
• Seek Feedback: Host regular and timely communication with associates and Manager.
• Be willing to assume additional responsibilities/duties/projects as they arise.
• Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
• Knowledgeable regarding mortgage processes, able to answer borrower's questions and take applications.
• Effectively uses LOS, contact management software and Microsoft Office products.
• Able to learn changing information regarding loan programs and able to incorporate these changes while dealing with members.
• Work well with other members of the EHL team, and is willing and able to fill in for other EHL Loan Consultants/ Officers.
• Perform all actions in accordance with policies and procedures of the company.

Quality Manufacturing:

• Take full accountability for performing the work and achieving the results as agreed, and your manager is accountable for providing you with the resources and guidance needed.
• Exceptions, problems, changes and questions are reported immediately. You are accountable for notifying your manager, and any other affected people, in writing if the work will not be performed or the results will not be achieved as agreed. Your manager will also notify you if commitments made to you cannot be achieved.
• Your manager can assume the work is being performed as agreed unless otherwise notified.
• Periodic check-ins between you and your manager are the main vehicle for keeping each other informed about how work is progressing.
• Failure to notify of exceptions or missed due dates in other words silence is not acceptable.
• You encourage your coworkers to communicate challenges and opportunities to their manager, rather than to fellow coworkers.
• Relationships built on trust are developed as managers and associates keep their commitments and successful results are achieved.

Specific Skills/ Knowledge/ Abilities Required for Position:

• High School Diploma or equivalent
• Must have current Mortgage Loan Originator (MLO) license through the NMLS required per the S.A.F.E. Act of 2008.
• Exercise good judgment and strong character, motivated, hard working.
• Ability to work well with fellow associates, clients and vendors.
• Good communication skills. Neat, clean, healthy work habits.

Physical Requirements:

• Ability to work in a fast-paced, occasionally noisy environment.
• May be required to drive for business purposes and if so, must hold a driver's license in good standing and maintain personal auto insurance in compliance with EHL's Auto Insurance policy.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• Requires all forms of dexterity and mobility throughout the shift.
• Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.

Benefits and Perks:

Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses. Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen. Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available. Associates are automatically enrolled in Evergreen's 401(k) plan. Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

Compensation:

This is a commission only position. Associate may be eligible for bonuses or other variable earnings as determined upon hire.

Evergreen is an equal opportunity employer and E-Verify employer.

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