Job Description

Position Summary... What you'll do... Manager, Communications & Engagement The Manager, Communications & Engagement is part of the Customer Engagement Services (CES) Communications & Engagement Team. This role is responsible for developing and executing integrated communication and engagement plans that connect CES priorities to Walmart’s broader business strategy and drive measurable impact across internal and external audiences. Reporting to the Director, Communications & Engagement, this role works across CES and enterprise teams to plan and deliver communications that keep people informed, drive engagement and support the business — while maintaining clear, consistent messaging across channels. About the CES Communications & Engagement Team We keep more than 3,000 CES associates across the U.S. and India informed, engaged and inspired. Our team builds and maintains communication channels, manages the CES editorial calendar, and defines our internal audiences to ensure messaging is relevant. We also lead key engagement moments like all-hands meetings, recognition programs, the CES Pulse survey and events such as Customer Service Appreciation Week and Associate Week – CES. Location: This position will be fully onsite in Bentonville, AR. What You'll Do: We’re looking for a strategic communicator to join the CES Communications & Engagement team. This role connects CES priorities to the broader Walmart narrative by developing and executing communication and engagement plans that drive awareness, alignment, and engagement. You’ll partner with leaders to shape messaging, manage communication cadence, and ensure consistent delivery across channels. This is a hands-on role for someone grounded in internal communications, with the ability to turn business priorities into clear, compelling messaging for associates, leaders, and industry audiences … balancing strong editorial judgment with business fluency. It’s a role built for someone who enjoys variety … one day you may be developing SharePoint content, the next organizing an event that brings the entire CES organization together. We also embrace the use of AI as a tool to move faster, think differently, and elevate the quality and impact of our work. You’ll also work closely with CES leaders and Corporate Communications & Events to share and amplify CES priorities across audiences … from frontline associates to senior leadership and external partners. What You’ll Bring: Writing Strength: Exceptional writing, editing and storytelling skills across channels … from emails and briefings to video scripts and social copy. Communications Planning & Execution: Experience developing and executing structured communication plans in a complex, matrixed organization. Strategic Thinking: Ability to align communication strategies with business objectives and drive outcomes. Demonstrated Ability to Connect: Ability and comfortable welcoming guests, sparking conversations, and creating a friendly, inclusive atmosphere. Modern Toolset: Uses emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, streamline communications work, and measure and analyze engagement. Business Acumen: Ability to translate complex business updates or priorities into audience-ready language and strategic narratives. Cross-functional Collaboration: Comfort working with leaders, business partners and project teams in a matrixed environment. Proactive Mindset: A self-starter who actively looks for opportunities to elevate stories and connect dots across the business. Preferred Qualifications: 3–5 years of experience in communications, content strategy, or executive comms—ideally within large-scale organizations or matrixed environments. Strong portfolio of work that demonstrates executive voice alignment, storytelling, and stakeholder-focused communication. Advanced knowledge of Microsoft programs such as Excel, PowerPoint and SharePoint. Familiarity with digital internal platforms (e.g., Spark, OneWalmart, Teams), and external-facing communications tools (e.g., LinkedIn, PR support). Experience using modern and emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, streamline communications work, and measure and analyze engagement. Bachelor’s degree in communications, journalism or related field or equivalent professional experience. Minimum Qualifications: Bachelor’s degree in Public Relations, Communications, or related field and 2 years’ experience in corporate communications, public relations, or related field OR 4 years’ experience in corporate communications, public relations, or related field. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging styles, experiences, identities, ideas and opinions – while being inclusive of all people. Who We Are Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Public Relations, Communications, or related field and 2 years’ experience in corporate communications, public relations, or related field OR 4 years’ experience in corporate communications, public relations, or related field. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Developing digital communications or corporate digital media strategies., Politics, journalism, or relevant area, Supervisory experience or experience leading cross-functional projects Primary Location... 805 Respect, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Job Tags

Similar Jobs