Job Description

Job Description

Job Description

The Role

The Concierge plays a vital role in creating a warm, welcoming, and supportive environment for residents, their families, and visitors. As a key representative of Enso Village, the Concierge is dedicated to delivering exceptional customer service and enhancing the daily experience of our community.

Position Responsibilities

• Serve as the first point of contact for residents, families, and visitors. Greet everyone with professionalism, empathy, and a genuine commitment to providing assistance. Direct inquiries to the appropriate team members and departments.

• Support residents with day-to-day needs, including scheduling transportation, booking appointments, making reservations, and providing information about local events, attractions, and amenities.

• Manage all incoming phone calls, ensuring messages are accurately relayed to the appropriate staff.

• Help coordinate maintenance requests, manage deliveries, and respond to resident concerns promptly and effectively.

• Monitor entrances and common areas to help maintain a safe and welcoming environment. Adhere to all emergency and safety protocols as required.

• Ensure all guests comply with Enso Village’s visitor policy.

• Report any resident health or well-being concerns to the Health and Wellbeing Department in a timely manner.

• Foster open, respectful, and proactive communication with residents, families, and team members. Maintain accurate records of resident preferences, feedback, and special requests.

• Perform a variety of administrative tasks, including handling mail, deliveries, and maintaining up-to-date records, databases, and documentation.

• Maintain a clean, organized, and professional reception area.

• Performs other duties as assigned.

Position Requirements:

• High school diploma or equivalent required; additional education in hospitality, customer service, or related fields is a plus.

• Previous experience in customer-facing role—preferably in hospitality, healthcare, or senior living—is preferred.

• Outstanding interpersonal and communication skills; ability to connect with people from all walks of life.

• Strong organizational and multitasking abilities.

• Ability to work independently and collaboratively within a team.

• Calm and composed in emergency situations.

• Respect for the privacy and confidentiality of all community members.

• Professional appearance and demeanor always.

• Proficiency with computers and standard office software.

• Flexibility to work varying shifts, including weekends and holidays, as needed.

• A compassionate, patient, and service-oriented mindset.

Physical Requirements:

• Prolonged periods of sitting and standing.

• Ability to bend, stoop and kneel as necessary.

• Ability to lift, carry and push/pull up to 50 lbs.

As a responsible and safety-conscious organization, we are committed to maintaining a secure and drug-free work environment. To ensure the well-being of our team members and uphold our values, we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The salary range for this position is $25 to $30 per hour. This range provided as a general guideline and compensation decisions are dependent on a variety of factors, including candidate’s work experience, education/training, key skills, external non-profit market data, and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

• Comprehensive Benefits : Medical, dental, and vision coverage available starting on your first day of employment.

• Life & Disability Insurance : Company-paid life insurance and long-term disability coverage.

• Retirement Savings : 403(b) plan with a generous employer match to help you plan for the future.

• Generous Paid Time Off : Paid annual vacation, sick days, personal days, and holidays.

• Healthy Meals : Subsidized organic, nutritious meals available daily.

• Professional Development : Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications), we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request an accommodation.

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