Systems Engineer (Cisco-Voice)
Dulles, VA CB-SECV-DUL-001 We are seeking experienced Cisco Voice Engineers to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. Key Responsibilities: - Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). - Implement next-generation voice system technologies and support first article engineering. - Participate in security accreditation activities for all voice systems. - Manage PKI/certificate requirements across Cisco UC components. - Perform system upgrades, patching, and lifecycle maintenance for hardware and software. - Provide engineering support for new site standups, including dial plan design and endpoint provisioning. - Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. - Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration. - Collaborate with customers and internal teams to gather and refine system requirements. - Ensure compliance with enterprise standards, policies, and security procedures. - Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications. - Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure. - Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTS/ISDN/leased lines, conference bridges, and call management servers. Required Education, Experience, & Skills: - Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field - Minimum of six (6) years of progressive experience in Voice/UC engineering - Expert-level proficiency in: SIP signaling and call flows; Secure Real-Time Transport Protocol (SRTP); SIP, MGCP, H.323; TCP/IP networking; MPLS transport environments; DNS and DHCP; RTP media handling - Demonstrated experience leading enterprise-scale voice deployments and modernization efforts - Proven ability to troubleshoot complex, multi-layered call routing and signaling issues - Strong communication skills for stakeholder engagement, documentation, and technical leadership Preferred Education, Experience, & Skills: - Expertise in SIP signaling, call flows, and multi-vendor integration - Hands-on experience with H.323 in mixed-protocol environments - Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications - CCNP Collaboration - CCIE Collaboration (highly desirable) - Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments - Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices) - Familiarity with government security accreditation processes and PKI/certificate management - Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent) - Prior experience in a DoD, IC, or other high-security environment...Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our... ...metropolitan area without the congestion. Commitment to Community and Outreach Beebe Healthcare is deeply committed to community health,...
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