Job Description

Travel Agent – International & Assignment‑Based Travel

The International Mission Board is seeking a Travel Agent to orchestrate International & Assignment‑Based travel for our teams. Join us in Rockville, VA, and help our staff move swiftly and safely wherever mission calls.

Location: Rockville, VA

Schedule: Full-time, Hybrid after training period

Compensation: Commensurate experience

The Travel Agent – International & Assignment‑Based Travel provides hands‑on travel coordination for individuals and families during key assignment and life transitions. This role supports international, medical, education‑related, and emergency travel that often involves long timelines, family dynamics, and sensitive circumstances. The coordinator serves as a primary point of contact from initial planning through ticketing and follow‑up, offering accurate, policy‑aligned guidance with a high level of care, responsiveness, and attention to detail.

Key Responsibilities:

• Assignment & Transition Travel
• Coordinate end‑to‑end international travel for individuals and families traveling to, from, or between assignments.
• Manage complex travel cases from intake through ticketing, changes, and follow‑up.
• Communicate clearly and compassionately about itinerary options, tradeoffs, and timing.
• Medical & Emergency Travel
• Coordinate urgent, medical, or short‑notice travel calmly and accurately.
• Remain responsive and detail‑oriented during time‑sensitive or high‑stress situations.
• Youth & Family Transition Travel
• Coordinate travel for teenagers and young adults connected to assignment‑based families.
• Support travel for:
• Boarding school attendance or transitions
• Travel between college and parents serving internationally
• Communicate clearly with young travelers and parents to ensure safe, smooth execution.
• Booking & Systems
• Book and manage travel using approved tools and processes, including Concur and Sabre as applicable.
• Assist travelers with booking questions and travel policy guidance.
• Partner effectively with travel agents to ensure accurate and timely ticketing.
• Knowledge & Improvement
• Maintain working knowledge of airline pricing, fare rules, international routings, documentation, and travel restrictions.
• Stay informed on global travel conditions that impact international and long‑term travel.
• Contribute to process improvements and standard workflows related to assignment‑based travel

Requirements:

• Associate degree preferred or equivalent experience
• 1-3 years of travel coordination experience, preferably involving international or complex itineraries
• Experience supporting long‑term or case‑based travel (humanitarian, nonprofit, or assignment‑based travel strongly preferred)
• Familiarity with Concur, Sabre, or similar travel systems
• Strong organizational skills with high attention to detail and follow‑through
• Ability to manage changing priorities without sacrificing accuracy or care
• Calm, thoughtful decision‑making under pressure
• Excellent written and verbal communication skills
• Strong working knowledge of world geography and international travel patterns
• Awareness of geopolitical conditions and how global events can affect travel planning, routing, and traveler readiness
• Sensitivity to cultural and organizational values when supporting individuals and families

Benefits & Perks:

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here.

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