Job Description

Job Description

Job Description

POSITION TITLE:

Travel Consultant - Web

DEPARTMENT:

Reservations

REPORTS TO:

Director of Call Center Operations

CLASSIFICATION:

Full-time, Non-Exempt; Hourly

WAGE:

$20

DIRECT REPORTS:

None; Non-Supervisory Position

WORK LOCATION:

Reno NV

REMOTE WORKER?

No

Avanti Destinations is the leader for independent travel to Europe, Central & South America, and Asia; including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values.

Avanti Destinations is the market leader in long haul independent travel management, working exclusively for travel agents. As a member of our Web Sales Team, you will drive online conversions by engaging inbound leads and using web research to deliver tailored recommendations. Customer inquiries are routed through digital channels such Avanti’s’ portal, email, and occasional phone calls, where you’ll quickly assess needs, source relevant information, and guide prospects toward a purchase.

Key responsibilities include responding to inbound inquiries, researching and presenting solutions, managing leads, and following up to close sales. Success in this role requires strong communication skills, a results-driven mindset, and the ability to turn web insights into effective sales conversations.

You will be expected to meet conversion targets, with opportunities for performance-based incentives and growth into broader digital sales strategy roles.

This Full-Time position is eligible for participation in a comprehensive company benefits & perks program. Avanti offers low-cost medical and dental coverage, paid-time off, paid holidays, reduced cost Tri-Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).

• Passion for travel
• Strong internal and external communication skills utilizing verbal, auditory and written communication
• Strong written and verbal communication skills across chat, email, and phone
• Comfortable handling inbound web inquiries and occasional phone calls
• Demonstrate a professional demeanor with a positive, upbeat, and friendly personality
• Strong computer skills
• Strong sales aptitude
• Strong desire to be a part of a high growth company with an entrepreneurial spirit and a fast-paced, result-oriented culture
• Able to adapt to changing policy and product in a fast-paced environment
• Have excellent problem solving, complaint resolution and negotiation skills
• Highly organized and detail-oriented
• Demonstrate exceptional habits of dependability and attendance
• Able to work any shift time during hours of operation (6:30 am – 5:30 pm)
• Available for overtime hours as needed
• European, Asian and Latin American travel and/or geography knowledge
• Passion for delivering quality service and making a difference in the customer experience
• Other duties as required or assigned

• FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
• AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
• PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
• LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Education and Qualifications

• High School Diploma or GED
• Six (6) months call center experience preferred
• Six (6) months customer service experience preferred

Business Relationships

Avanti’s Travel Consultants exceed Company objectives by working closely with Supervisors to ensure accuracy, quality customer service and business goals/standards are met.

OUR MISSION: Avanti Destinations connects the components for customized international travel utilizing our technology and educated staff. We deliver a unique vacation experience solely through acting as the travel agents’ travel agent.

OUR VISION: Avanti Destinations’ vision is to connect customers with the past, present, and future for their international travel events by delivering amazing and unique experiences. This is done through selling our expert service, selling our diverse products, and promoting our people. This is accomplished with EVERY employee at Avanti Destinations being part of the sales cycle. Regardless of your position we all have a role to play in our companies’ success. Each interaction you have with a vendor, supplier or travel agent impacts the health and growth of Avanti. You are selling the company and our integrity with every interaction you have. Anytime someone asks you “where do you work?” or “what do you do?” , you are selling the Avanti brand to this person with the answer you give. Marketing will make use of our individual and collective expertise as we promote Avanti to the travel trade.

ABOUT AVANTI DESTINATIONS

Avanti Destinations is the market leader in independent travel management, working exclusively for travel agents, with expertise in customizable travel to Europe, Central & South America, and Asia, including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Avanti is rapidly growing; breaking barriers and using innovative technologies to make sure travel agents continue to book vacations through our travel consultants. Avanti Destinations participates in E-Verify and will provide the federal government with your Form I-9 information if hired, to confirm that you are authorized to work in the U.S.

We are world-travelers and embrace diversity and inclusion. We celebrate individual expression and uniqueness. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the world community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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