Job Description

Job Title: Cluster Telecom Services Manager (CTSM)

Location: Hybrid - Los Angeles, CA (4 days onsite per week)

Job Type: 6 Months Contract-to-Hire

Interview Mode: Video


Role Overview:
We are seeking a highly motivated and detail-oriented Cluster Telecom Services Manager (CTSM) to provide strategic leadership and operational oversight for telecommunications and network services across a group of venues. This role is responsible for mentoring Venue Telecom Service Managers (VTSMs) and ensuring consistent, high-quality service delivery in a high-visibility environment.


Key Responsibilities:

• Oversee telecom service delivery across multiple venues, ensuring quality and operational readiness.
• Lead and mentor a team of VTSMs, providing guidance and performance oversight.
• Serve as the primary escalation point for venue-level telecom issues, coordinating with the Technology Operations Center (TOC).
• Develop cluster-wide telecom strategies, resource plans, and schedules.
• Ensure alignment with organizational standards for Cisco LAN/WLAN architecture, VoIP, and mobile networks.
• Track risks, assets, and performance across the cluster and report regularly to senior leadership.
• Support recruitment, onboarding, and training of venue-level technical teams.

Required Qualifications:

• 8+ years of experience in operations, project management, or technology leadership roles.
• At least 3 years of experience managing multi-site teams.
• Demonstrated success leading complex, high-stakes operations in live event or venue environments (live sports experience preferred).
• Bachelor's degree in a relevant field (Business, IT, or Event Operations).
• Proven mastery in orchestrating multi-venue operations and maintaining rigorous documentation.
• Strong leadership and coaching skills with the ability to lead high-stakes bridge calls and brief senior executives.
• Exceptional attention to detail regarding tracking issues, assets, and deliverables.
• Ability to work onsite in Los Angeles 4 days per week.

Preferred Skills:

• Familiarity with Cisco LAN/WLAN networking and security principles.
• Advanced certifications such as PMP or ITIL.
• Experience navigating ambiguity and resolving escalations with diverse stakeholders and government agencies.

Job Tags

Contract work

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