Cluster Telecom Services Manager (CTSM) Job at Anveta, Los Angeles, CA

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  • Anveta
  • Los Angeles, CA

Job Description

Job Title: Cluster Telecom Services Manager (CTSM)

Location: Hybrid - Los Angeles, CA (4 days onsite per week)

Job Type: 6 Months Contract-to-Hire

Interview Mode: Video


Role Overview:
We are seeking a highly motivated and detail-oriented Cluster Telecom Services Manager (CTSM) to provide strategic leadership and operational oversight for telecommunications and network services across a group of venues. This role is responsible for mentoring Venue Telecom Service Managers (VTSMs) and ensuring consistent, high-quality service delivery in a high-visibility environment.


Key Responsibilities:

  • Oversee telecom service delivery across multiple venues, ensuring quality and operational readiness.
  • Lead and mentor a team of VTSMs, providing guidance and performance oversight.
  • Serve as the primary escalation point for venue-level telecom issues, coordinating with the Technology Operations Center (TOC).
  • Develop cluster-wide telecom strategies, resource plans, and schedules.
  • Ensure alignment with organizational standards for Cisco LAN/WLAN architecture, VoIP, and mobile networks.
  • Track risks, assets, and performance across the cluster and report regularly to senior leadership.
  • Support recruitment, onboarding, and training of venue-level technical teams.
Required Qualifications:
  • 8+ years of experience in operations, project management, or technology leadership roles.
  • At least 3 years of experience managing multi-site teams.
  • Demonstrated success leading complex, high-stakes operations in live event or venue environments (live sports experience preferred).
  • Bachelor's degree in a relevant field (Business, IT, or Event Operations).
  • Proven mastery in orchestrating multi-venue operations and maintaining rigorous documentation.
  • Strong leadership and coaching skills with the ability to lead high-stakes bridge calls and brief senior executives.
  • Exceptional attention to detail regarding tracking issues, assets, and deliverables.
  • Ability to work onsite in Los Angeles 4 days per week.
Preferred Skills:
  • Familiarity with Cisco LAN/WLAN networking and security principles.
  • Advanced certifications such as PMP or ITIL.
  • Experience navigating ambiguity and resolving escalations with diverse stakeholders and government agencies.

Job Tags

Contract work

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